Nurturing happiness

Nurturing happiness is the core of Companion Animal Partners. We nurture happiness in our pets, our community, and ourselves. It’s not just a cute bumper sticker. The way we prioritize what's most important shapes how we treat our patients, clients, staff, and overall business. Here’s our philosophy:

Our hierarchy of values:

1. Patients: Top of the list! Always do and recommend what’s best for the patient.

2. Customers (Pet Owners): Be empathetic and deliver 5-star service.

3. Staff: Be a 5-star employer. Be the greener pasture. Provide the best life balance, workplace, and compensation. Take care of your people, and your people will take care of you.

4. Business: Focus on nurturing happiness, Run a high-quality business the empowers it people to do great things. Be efficient, be sustainable, and grow.

5. Owner: Last on the list! Put the needs of the Business above the needs of the Owner.

This approach makes sure that those who rely on our care—and the ones providing it—are at the heart of everything we do. As a family-owned company without outside shareholders, we can truly put our community first.

Corporate hierarchy of values:

1. Shareholders: A legal fiduciary responsibility to increase Shareholder Value (Profits) to the Shareholder (Owner).

2. Business: To do what’s best for the Shareholder, do what’s best for the business.

3. Clients (Pet Owners): Generate maximum revenue from each appointment.

4. Patients (Animals): Recommend most expensive treatment over most effective (and often less expensive).

5. Staff: Burnt-out and Stuck at the bottom in a toxic work environment.

You can probably see the difference already. When profits come before people and pets, things can start to feel a little impersonal. Here’s why we do things differently.

Animals Come First—Always

At the top of our list are our patients—your pets. Their health, comfort, and well-being drive every decision we make. Whether it’s routine check-ups, emergency care, or long-term treatment, we focus on providing the best care possible.

In many corporate models, patients often fall lower on the priority list, leading to cost-cutting measures that can impact quality. But for us, if it’s not good for the pets, it’s not good business—plain and simple.

Clients: More Than Just Pet Owners

Right after our patients, we prioritize the people who love them most—their owners. We know how important your pets are to you, and we want to build trust through top-tier service, clear communication, and compassionate care.

Some corporate models put customers below profits, which can lead to impersonal service and policies that benefit the bottom line more than the pet families they serve. That’s not how we operate. At Companion Animal Partners, pet owners deserve respect, empathy, and transparency every step of the way.

Our Team: The Heart of What We Do

Veterinarians, technicians, and support staff are the backbone of our business. When our team feels valued, supported, and empowered, they can provide better care to patients and clients alike. That’s why we invest in fair wages, professional growth, and a positive work environment.

In a shareholder-first model, staff often comes last, leading to burnout, high turnover, and low morale. We know that happy, motivated employees are essential to providing great care—so we make their well-being a top priority.

Business: Built for the Long Haul

Yes, we’re a business, and financial sustainability matters. But for us, the business exists to serve the people and pets—not the other way around. Making smart financial decisions is important, but never at the expense of our core values.

In traditional corporate models, business success often comes before patient or employee well-being. That’s not the path we take. We focus on long-term stability, ethical decision-making, and reinvesting in our people and services.

Owners: Leading with Responsibility

Owners come last in our hierarchy—not because leadership isn’t important, but because true leadership means putting others first. A responsible owner knows that when patients, clients, staff, and business operations are prioritized, success naturally follows.

In contrast, a shareholder-first model often seeks short-term financial gains, sometimes at the cost of employee well-being, customer trust, and patient care. At Companion Animal Partners, we take a different approach—one that ensures we stay true to our mission.

Why Our Model Works

By flipping the traditional model on its head and putting pets and people first, we create a work environment and client experience that fosters loyalty, trust, and long-term success. Corporations that put shareholders first may see quick profits, but we believe businesses that focus on care, compassion, and community will always stand the test of time.

At the end of the day, when we prioritize animals, pet owners, and our team, success naturally follows. That’s the foundation of Companion Animal Partners, and it’s what will guide us into the future.